References and Policies

We have been in business since 1994 (Truckin' Buddy went on the market in 1995). That is about a thousand years in computer time. To put it in perspective, the internet software you are using, Netscape or Internet Explorer, did not exist then. We have learned a few things over the years.
Return Policy
You buy it, you own it*. If you are reading this now, you have access to our web site, and can download a demonstration product. Whatever you buy from us, it will be as good or better than the demonstration.
Years ago we had a money back guarantee, but people took unfair advantage of it. Some customers really did not like the product, and gave detailed reasons (sometimes two pages worth!), but other customers would send products back with vague notes stating they were "not satisfied" with the product. Sometimes we would follow up on these returns, but the customer would refuse to tell us what was wrong with the product. We don't believe those customers. We believe they are still using the product today. Once we had an "unsatisfied" customer return the product. A year later we had a discount version upgrade, and that customer attempted to purchase the upgrade. We once got a product back from a customer, and the customer had placed a note on the manual to their secretary. The note read, "Copy this manual before mailing."
Very few software products are returnable today. The ones that are are either new, unknown products or ones (like Quickbooks®) that have elaborate password registration functions that make it impossible for customers to continue using returned products.
*Note: no one "owns" software. Software is licensed. These licenses are essentially lifetime leases with specific limitations on who can use the software and how.
Conflicts with Your Existing Computer
are Not a Defect in Truckin' Buddy
The computer industry is a wild place with few standards. People don't want to pay someone else for their ideas, so they create their own, and thus another "standard". There is no magic way to test software and make sure it is compatible with all this mess. The computer on your desk is, statistically, a "Windows" machine, but that is not a "standard". You could be running Windows 95 rev A, rev B, or rev C, a Plus! pack, or service pack 1 or 2, or the Internet Explorer active desktop, or Windows 98, Millenium Edition, Windows NT: service packs 1, 2, 3, 4, 5, or 6 (!), or Windows 2000 (and coming soon, Windows XP). You could have an Intel 486 (very rare now), Pentium, Pentium II, Pentium III Xeon, Pentium 4, AMD K-5, K-6, Cyrix, or IBM processor. Then there are the hundreds of motherboard manufacturers, and we haven't even discussed your installed software.
There are millions of computer configurations. You may encounter a problem in Truckin' Buddy that requires a change in your existing computer. This is not a defect in Truckin' Buddy. This is an unavoidable reality.
This is another reason we no longer accept returns. Occasionally we would get customers with poorly made (I didn't say cheap! some of these were pricey) computers that had serious problems. Installing Truckin' Buddy would push these machines over the edge. The return policy became a form of blackmail. "Fix my computer or I return this @!#$ product!".
Again, if the demonstration works on your computer, the full product should have no problem.